We want every Slimqa Coffee Booster customer in Australia to be happy with their order. This policy explains when refunds and returns are available and how to request one. It works alongside your rights under the Australian Consumer Law (ACL), which nothing in this policy limits or excludes.
1. Your Australian Consumer Law rights
Under the Australian Consumer Law, goods you purchase must be of acceptable quality, match their description, and be fit for their stated purpose. If Slimqa Coffee Booster you receive is faulty, damaged on arrival, expired or materially different from its description, you are entitled to a remedy — typically a replacement or refund. Consumer guarantees apply even when a product has been opened, provided the issue is genuine.
2. Change of mind
Because Slimqa Coffee Booster is a consumable food-supplement product, we can only accept returns for change of mind if the box is unopened, undamaged and in its original sealed packaging. If you would like to return an unopened box, contact us within 14 days of delivery. Return shipping for a change-of-mind return is at your cost, and we recommend a tracked service. Once the returned item arrives and is inspected, we will issue your refund to the original payment method.
3. Damaged, defective or incorrect items
If your order arrives damaged, defective, close to or past its expiry date, or is not the product you ordered, contact us as soon as possible — ideally within 7 days of delivery — with your order number and a photo of the item and its packaging. We will arrange a replacement or a refund at no cost to you. We may ask you to return the affected item; if so, we cover the return shipping.
4. Non-delivery
If your order has not arrived within a reasonable period after the estimated delivery time shown at checkout, contact us with your order number. We will investigate with the carrier and, where the order is confirmed lost, send a replacement or issue a full refund including any delivery fee.
5. What we cannot refund
- Opened or partially used boxes, except where required under consumer guarantees (for example, a genuine quality problem);
- Orders returned without prior contact with our support team;
- Deliveries that fail due to an incorrect or incomplete address supplied by you, unless we can recover the parcel;
- Claims made long after delivery where the product has been consumed or cannot be assessed.
6. How to request a refund or return
- Contact our support team by email at contact@nutrafame.com, or message us on Telegram (@shubhammalva) or WhatsApp (+917055567447).
- Provide your order number, the date you received the order, and a short description of the issue (photos help and speed things up).
- Our team will respond with instructions — a replacement, return authorisation or refund confirmation — usually within 24 hours.
- Approved refunds are issued to your original payment method. Depending on your bank or card provider, it can take 5–10 business days for the funds to appear.
7. Order cancellations
Orders can be cancelled for a full refund only before they are dispatched. Once an order has shipped, please use the returns process above after it arrives. If you need to change an address or cancel urgently, message us on WhatsApp or Telegram as early as possible and we will do our best.
8. Questions
If anything in this policy is unclear, or you are unsure whether your situation qualifies, contact us first. We assess every request individually and in good faith, and we apply the Australian Consumer Law as the minimum standard.
Contact us about this policy
If you have any questions about this policy, or wish to exercise any right described in it, please contact us:
- Email: contact@nutrafame.com
- Telegram: @shubhammalva
- WhatsApp: +917055567447